Refund policy

At Nexa Minds, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed and processed. Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at nexaminds.co@gmail.com with:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

We will review your claim and, if approved, provide a replacement or appropriate resolution at our discretion.

Non-Returnable Items

All products sold by Nexa Minds are non-returnable and non-refundable. This includes:

  • Sale items

  • Gift cards

  • Personalized or custom-made products

  • Digital products and downloadable content

  • Personal care products (where applicable)

Refunds

We do not offer refunds for change of mind, incorrect purchases, or dissatisfaction after delivery.

Refunds will only be considered if:

  • The product was not delivered; or

  • The product received is proven to be defective, damaged, or incorrect, and a replacement cannot be provided.

If a refund is approved, it will be processed to the original payment method within 10 business days.

Contact Us

For any questions regarding your order, please contact:

Email: nexaminds.co@gmail.com

Nexa Minds